Terms of Service

Acceptance of These Terms

By accessing our website, sending an enquiry, or engaging our cleaning services, you confirm that you have read, understood, and agreed to these Terms of Service. These terms form a binding agreement between you and J G CLEANING LLC. If you are entering into this agreement on behalf of a business or another person, you confirm that you have the authority to bind that party to these terms.

These terms apply alongside any written quote, booking confirmation, or service agreement that we provide. Where a specific written agreement signed by both parties conflicts with these terms, the signed agreement takes priority for the matters it covers. No other statement, whether made on our website, in conversation, or in marketing material, modifies these terms unless we confirm the modification in writing.

Definitions

In these terms, the words company, we, us, and our refer to J G CLEANING LLC. The words client, you, and your refer to the person or business that requests or receives our services, or that uses our website. The word services refers to the residential and commercial cleaning rounds we provide, including residential deep cleaning, commercial office cleaning, carpet and upholstery care, window and glass cleaning, move-in and move-out cleaning, and post-renovation cleaning.

The word website refers to the pages published at gsasolutions.buzz. A booking means a confirmed arrangement for a cleaning round at an agreed time and place. A round means a single planned cleaning visit. A quote means a price indication we provide before work begins, and a confirmation means our written acceptance of a booking, whether by email or another durable format.

Eligibility and Authority

Our services are available to adults and to businesses that are able to enter into binding contracts. By booking a cleaning round, you confirm that you are at least the age of majority in your jurisdiction or that you have the consent of a parent or guardian. You also confirm that the information you provide to us is accurate, current, and complete.

If you book a cleaning round for a property that you do not own, you confirm that you are authorised to arrange cleaning at that property and that you have permission to grant access to our team. This applies to tenants, landlords, property managers, agents, and family members acting on behalf of another person. We may ask for reasonable evidence of authority where a booking appears to involve a third party property.

Our Cleaning Services

J G CLEANING LLC provides six core cleaning services. Residential deep cleaning targets the full range of surfaces in a home, including baseboards, fixtures, kitchen and bathroom areas, and the places where dust and grease gather over time. Commercial office cleaning keeps workplaces presentable and hygienic across desks, common areas, break rooms, and restrooms on an agreed schedule.

Carpet and upholstery care restores soft surfaces using methods suited to each fibre, and window and glass cleaning removes film and marks from panes, frames, and partitions. Move-in and move-out cleaning prepares a property for a change of occupants, and post-renovation cleaning clears the fine dust left behind by building work. The precise scope of any round is confirmed in your booking, and any work outside that scope is treated as an addition that may affect the price.

Booking and Scheduling

Bookings may be made by telephone, by email, or through the contact form on our website. A booking becomes confirmed only when we accept it and provide a confirmation with the agreed date, time, service, and price. Until we confirm, an enquiry remains a request and does not create an obligation on either side.

We will make reasonable efforts to arrive at the agreed time. Traffic, weather, and the needs of earlier appointments can occasionally cause delay, and we will contact you if a significant delay is expected. If we cannot reach a property because access was not available as arranged, the visit may be treated as a cancellation by the client, and a fee may apply as described in these terms.

Quotes and Estimates

Quotes are based on the information available to us at the time, including the size and condition of the property, the services requested, and any special requirements you describe. A quote is valid for the period stated in the quote, and if no period is stated, it is valid for thirty days. After that period, prices and availability may change.

If the condition of a property differs materially from what was described, or if extra work is discovered once cleaning begins, we will explain the difference and provide an updated figure before proceeding. We will not carry out chargeable additional work without your agreement. Estimates that are given as a range are indicative only, and the final price is confirmed once the scope is settled.

Pricing and Payment

Prices for our cleaning services are set out in the quote or booking confirmation. Unless stated otherwise, prices are expressed in United States dollars. Payment terms, accepted methods, and any deposit requirement are confirmed at the time of booking. Where a deposit is required, the booking is held only once the deposit has been received.

Invoices are due on the date stated on the invoice. If payment is not received by the due date, we may pause future rounds and may charge a reasonable late fee where the law permits. If you believe an invoice is incorrect, please contact us promptly so that we can review it in good faith. We reserve the right to correct billing errors, and any correction will be explained clearly.

Client Responsibilities

To allow us to work safely and effectively, we ask clients to provide accurate information about the property, to ensure that utilities such as water and electricity are available, and to remove or secure items that should not be moved or cleaned. Fragile, valuable, or sentimental items should be placed in a safe area, and any known hazard should be disclosed before the round begins.

Clients are responsible for the conduct of anyone else present at the property during a round. Where a client provides cleaning instructions, those instructions should be clear and reasonable, and they should not require our team to handle dangerous substances or to work in conditions that breach safety requirements. If a client fails to meet these responsibilities, we may need to adjust the scope of work, and additional charges may apply.

Property Access and Safety

Clients must provide safe and timely access to the property. Where a key, code, or lockbox is used, the client is responsible for ensuring that the access method works on the day of the round. Our team will follow the access instructions provided, and we will not force entry or use an access method that appears unsafe or improper.

Our team works within reasonable safety limits. We do not climb on unstable surfaces, work at unsafe heights, or handle materials that pose a serious health risk without proper protection and agreement. If a condition at the property prevents safe work, we may stop the round and discuss alternatives. The health and safety of our team and of anyone at the property is always the first consideration.

Cancellation and Rescheduling

We understand that plans change. If you need to cancel or reschedule a cleaning round, please contact us as early as possible so that the time can be offered to another client. Cancellation terms, including any fee for late cancellation, are confirmed at booking and may vary according to the size and type of the service.

Where a client cancels with reasonable notice, we will reschedule without penalty wherever we can. Where a cancellation is made at short notice or where our team cannot gain access on arrival, a fee may apply to cover the reserved time and travel. If we must cancel or reschedule a round for our own reasons, we will offer an alternative date or a refund of any amount already paid for that round.

Refunds and Service Guarantee

We want every client to be satisfied with the result. If you are not happy with any part of a completed round, please contact us within a reasonable period, and we will review the matter promptly. Where a concern is justified, we will arrange a return visit to address the area at no additional cost, or we will discuss another fair resolution.

Refunds are considered where a service has not been delivered as agreed and a return visit cannot resolve the concern. Refund requests should include the booking details and a description of the issue so that we can investigate thoroughly. We aim to treat every refund request fairly and consistently, and we will explain the outcome in writing. Nothing in this section limits any right that cannot be excluded by law.

Damage and Liability

Our team takes care while working, and we ask clients to remove or secure items that could be damaged by normal cleaning activity. If damage occurs because of our work, please notify us promptly so that we can assess the matter. Where we are responsible, we will repair, replace, or compensate in line with applicable law and any insurance cover that applies to the work.

We are not responsible for damage that results from pre-existing faults, from items that were already fragile or poorly fixed, or from information that was not disclosed to us. This includes damage caused by cleaning products that a client specifically requested despite our advice, and damage to surfaces that were already worn, loose, or unstable before our visit.

Insurance

We maintain insurance cover appropriate to the cleaning services we provide, and we can provide details of that cover on request. Insurance is not a substitute for the responsibilities set out in these terms, and it does not change the way we assess a concern. Where a claim relates to matters covered by insurance, we will cooperate with the relevant insurer and provide the information it requires to process the claim.

Clients are encouraged to hold their own insurance for their property and possessions. We recommend that valuable items be secured before a round, and that any item of special significance be identified to us in advance so that extra care can be taken. Clear communication before the round is the best way to prevent problems and to keep expectations aligned.

Pets and Personal Items

We are happy to work in homes with pets. For the safety of our team and of the animals, we ask that pets be secured or kept in a comfortable area away from the work zones during a round. If a pet is anxious or protective, please let us know in advance so that we can plan the visit carefully and avoid stress for everyone involved.

Personal items such as jewellery, documents, medication, and small electronics should be stored safely before our team arrives. We do not open locked drawers or safes, and we do not sort or dispose of personal belongings unless that task is expressly included in the booking. If you would like certain items moved during cleaning, please describe exactly which items and where they should go.

Hazardous Conditions

We do not handle hazardous materials, including biological waste, chemical spills, asbestos, mould requiring specialist treatment, or any substance that poses a serious health risk. If a property contains such a condition, please disclose it before booking so that we can advise on the appropriate course and, where necessary, refer you to a specialist provider.

If our team discovers a condition that appears hazardous during a round, work in that area will stop, and we will discuss the situation with you. We may resume once the condition is made safe by a qualified party. This approach protects our team, your property, and everyone else who may enter the space, and it reflects the safety standards that guide all of our work.

Acceptable Use of the Website

You agree to use our website only for lawful purposes and in a manner that does not harm the website, our business, or any other person. You must not attempt to gain unauthorised access to any part of the website, introduce malicious code, interfere with normal operation, or use automated tools to copy content or to place excessive load on our systems.

You must not use our website to send unlawful, misleading, or abusive material, and you must not misrepresent your identity or your connection to any person or organisation. We may restrict or block access where we reasonably believe that these rules have been broken, and we may report serious misuse to the relevant authorities. Any restriction we apply will be proportionate to the concern.

Intellectual Property

All content on our website, including text, layout, graphics, and the janitor cart design motif, is owned by or licensed to J G CLEANING LLC and is protected by applicable intellectual property laws. You may view and print pages for your own personal or internal business use, but you may not copy, republish, sell, or redistribute our content without our prior written permission.

Our name, brand, and any related marks may not be used in a way that suggests endorsement or affiliation without our written consent. If you believe that any content on our website infringes your rights, please contact us with the details so that we can investigate and respond appropriately. We respect the intellectual property rights of others and expect our clients and visitors to do the same.

Disclaimer of Warranties

Our website is provided on an as available basis. While we work to keep information accurate and current, we do not promise that the website will always be available, error free, or free of harmful components. To the fullest extent permitted by law, we disclaim all warranties that are not expressly stated in these terms, whether express or implied.

We do not warrant that cleaning results will be identical across different surfaces, materials, or conditions, because outcomes depend on factors such as age, wear, and prior treatments. We will always use reasonable skill and care, and we will advise you honestly about what a service can and cannot achieve. Any description of a service on our website is a general guide and not a guarantee of a specific outcome.

Limitation of Liability

To the fullest extent permitted by law, J G CLEANING LLC will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising from the use of our website or services. Our total liability for any claim connected to a cleaning round is limited to the amount paid by the client for that round, except where the law does not allow such a limitation.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence where such liability cannot be restricted. If any part of this limitation is found to be unenforceable, the remaining parts will continue to apply, and the unenforceable part will be adjusted only as far as necessary to make it valid.

Indemnification

You agree to indemnify and hold harmless J G CLEANING LLC, its team members, and its representatives against claims, losses, and reasonable costs that arise from your breach of these terms, from your misuse of our website, or from information that you provide that is inaccurate or misleading. This obligation applies only to the extent that the claim or loss is caused by your conduct.

We will notify you promptly of any claim that may require indemnification and will cooperate reasonably in the response. You may not settle a claim in a way that imposes obligations on us without our written agreement. This section survives the end of the agreement between you and J G CLEANING LLC, because some matters may need to be addressed after services have finished.

Force Majeure

We are not responsible for a failure or delay in performance caused by events beyond our reasonable control. Such events may include severe weather, natural disasters, fire, flood, public health emergencies, utility failures, transport disruption, labour disputes, and acts of government. When such an event occurs, we will contact you to discuss the situation and to agree a new plan.

Where a force majeure event prevents a scheduled round, we will offer to reschedule at the earliest reasonable opportunity. If the event continues for an extended period, either party may end the arrangement for the affected rounds without penalty, and any amount already paid for services not delivered will be refunded. Our aim in every such situation is to act fairly and to keep communication clear.

Governing Law and Disputes

These terms are governed by the laws of the State of Arizona and the applicable laws of the United States. If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter directly and informally. Many concerns can be settled quickly through a clear conversation and a return visit where needed.

If a dispute cannot be resolved informally, it may be brought before the courts of competent jurisdiction in Arizona. Before taking formal steps, both parties agree to consider mediation or another form of alternative dispute resolution in good faith. Nothing in this section prevents either party from seeking urgent relief where it is necessary to protect rights or property.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, in technology, or in the law. When we make a change, we will revise the effective date at the top of this page. Where a change is significant, we will take reasonable steps to bring it to the attention of clients who may be affected.

Continued use of our website or services after updated terms take effect indicates that you accept the updated terms. If you do not agree with a change, you may contact us to discuss it, and you may choose to stop using our website or services. The terms that applied at the time of a particular booking will continue to govern that booking unless we agree otherwise in writing.

Contact Information

If you have a question about these Terms of Service or about a booking, please contact J G CLEANING LLC using the details below. We are glad to clarify any part of these terms and to help you understand how a round will be delivered.

Company: J G CLEANING LLC
Address: 5740 N 59TH Ave APT 2108, Glendale - 85301-5862, United States (US)
Email: inbox@gsasolutions.buzz
Phone: +14753661016

These terms should be read together with our Privacy Policy, which explains how personal information is handled. Both documents form part of the overall agreement between you and J G CLEANING LLC.